Terms & Conditions And Return Policy

We hope you are happy with your recent purchases, however, if you'd like to return an online order, we are happy to offer a full refund on all products bought within 28 days

of receipt, providing the goods have not been used or damaged. All goods returned will only be accepted if they are returned in their original packaging, with labels attached

and in a clean and dry condition. Please note there are some items which can not be exchanged or refunded (unless faulty) due to being perishable or for health and safety or

hygiene reasons. This includes animal feed, animal health products and protective clothing. Please contact us if you are unsure.

OUR ONLINE RETURNS POLICY

You can return any items bought online within 28 days of receipt.

We hope you are happy with your recent purchases, however, if you'd like to return an online order, we are happy to offer a full refund on all products bought within 28 days

of receipt, providing the goods have not been used or damaged. All goods returned will only be accepted if they are returned in their original packaging, with labels attached

and in a clean and dry condition. Please note there are some items which can not be exchanged or refunded (unless faulty) due to being perishable or for health and safety or

hygiene reasons. This includes animal feed, animal health products and protective clothing. Please contact us if you are unsure.

OUR ONLINE RETURNS POLICY

You can return any items bought online within 28 days of receipt.

Please note, PML products are non returnable.

All returns costs are the responsibility of the customers, unless the item is faulty or incorrect.

Unless the item(s) are faulty or incorrect, a full refund does not include the initial postage charge.

You will be refunded once the items have arrived at Hay & Brecon Farmers Ltd.

All items must be returned in the original packaging (where possible). Labels MUST be attached.

Please ensure all items are carefully packed to prevent any damages in transit.

We strongly recommend using a tracked service and obtaining proof of postage when returning any items. We are unable to hold responsibility for any lost or damaged

parcels.

All refunds will be processed within 5 days of us receiving your return.

Faulty or Damaged Items

If you have received a faulty, damaged, or incorrect item, or your order has not been delivered beyond the final estimated delivery date, this must be reported to us within 48

hours by contacting [email protected] or 01497 820 516.

We will refund any postage costs that occur for returning faulty, damaged or incorrect items (proof of postage must be obtained).

Please don't hesitate to get in contact with us before returning any items.

Cancellation

Your rights when you end the Contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the

Contract.

For most Goods bought online you have a legal right to change your mind within 14 days and receive a refund. Such right will not apply for Services, once these have been

completed, even if the cancellation period is still running, and any Goods that become mixed inseparably with other items after their delivery.

To end the Contract with us please use the returns form.

If you are ending a Contract for a reason set out below, the Contract will end immediately and we will refund you in full for any Goods which have not been provided and you

may also be entitled to compensation, if:

we have told you about an upcoming change to the Goods or these terms which you do not agree to;

we have told you about an error in the price or description of the Goods you have ordered, and you do not wish to proceed;

there is a risk that supply of the Goods may be significantly delayed because of events outside our control; or

you have a legal right to end the Contract because of something we have done wrong.

If you end the Contract for any reason after Goods have been dispatched to you or you have received them, you must return them to us. You must either return the Goods in

person to where you bought them, post them back to us at the address on the returns form or (if they are not suitable for posting) allow us to collect them from you. Please

call customer services using the contact details outlined in clause 2 to arrange collection. You may be charged for the collection. If you are exercising your right to change your

mind you must send off the Goods within 14 days of telling us you wish to end the Contract.

we will refund you the price you paid for the Goods including delivery costs, by the method you used for payment. We will make any refunds due to you as soon as possible.

However, we may make deductions from the price, as described below.

If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this

has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later

discover you have handled them in an unacceptable way, you must pay us an appropriate amount. In relation to Services, we may deduct from any refund an amount for the

supply of the Services for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what

has been supplied, in comparison with the full coverage of the Contract.